REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thelovenest.co. Please note that returns will need to be sent to the following address: 208 Nguyen Huu Canh, HCM.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thelovenest.co.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thelovenest.co.

PRIVACY POLICY

Last updated: December 25, 2024

This Privacy Policy describes how thelovenest.co (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thelovenest.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

(The rest of your Privacy Policy remains unchanged)

TERM OF SERVICE

OVERVIEW

This website is operated by thelovenest.co. Throughout the site, the terms “we”, “us” and “our” refer to thelovenest.co. thelovenest.co offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

(The rest of your Terms of Service remains unchanged)

SHIPPING POLICY

(Your Shipping Policy remains unchanged)

Contact Information

Email Us: info@thelovenest.co Call Us: +84922300995 Our Address: 208 Nguyen Huu Canh, HCM

Important Notes:

Website: I've assumed your website address is thelovenest.co. If it's different, please let me know so I can correct it.
Date: I've used today's date (December 25, 2024) for the "Last updated" sections. You might want to update this periodically.
Links: Make sure to replace "[LINK TO REFUND POLICY]" and "[LINK TO PRIVACY POLICY]" with the actual links to those pages on your website. Usually, they follow the format you provided: yourwebsite.com/policies/refund-policy and yourwebsite.com/policies/privacy-policy.

I hope this is helpful! Let me know if you have any other questions.